Our Privacy Policy

We collect personal information that you voluntarily provide to us when you visit our website, submit forms, or engage with our services. This includes:

• Full name
• Email address
• Phone number
• Company name and role
• Payment information (processed securely via PCI-compliant third-party payment providers — we do not store card details)
• Any other information you submit via contact forms, consultation requests, or during service delivery

We may also collect non-personal data automatically when you visit our website, including:

• IP address and general geographic location
• Browser type and version
• Device type and operating system
• Pages visited, links clicked, and time spent on our site
• Referral source (how you arrived at our website)
• Data collected via cookies and similar tracking technologies (see Section 9)

We use the information we collect for the following purposes:

• To provide, manage, and continuously improve our marketing services
• To communicate with you — including responding to enquiries, sending service updates, and delivering requested resources
• To process payments and fulfil our contractual obligations to clients
• To send marketing communications where you have given your consent, with a clear option to unsubscribe at any time
• To analyse website usage patterns and improve the user experience
• To comply with applicable legal, regulatory, and tax obligations
• To detect, prevent, and address fraud, security breaches, or other harmful activity

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

The legal basis on which we process your personal information depends on your location and the applicable privacy law. Our processing is grounded in the following bases across the jurisdictions we serve:

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

All third-party recipients of your data are required to maintain appropriate technical and organisational security measures and to process your information only within the scope of their agreed purpose.

Incubate Growth Agency operates across multiple continents. As a result, your personal information may be transferred to and stored on servers located outside your country of residence, including in the United States.

Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable privacy laws. These safeguards may include standard contractual clauses, data processing agreements, or other legally recognised transfer mechanisms depending on the jurisdiction involved.

By using our website and services, you acknowledge that your information may be processed in countries where data protection laws may differ from those in your home country. We take all reasonable steps to ensure your data remains protected regardless of where it is processed.

Depending on your location and the applicable privacy law, you may have the following rights with respect to your personal information:

To exercise any of these rights, please contact us at support@incubategrowth.agency. We will respond to all verified requests within the timeframe required by applicable law.

We implement reasonable and appropriate technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encrypted transmission of data using SSL/TLS protocols
• Restricted internal access to personal data on a need-to-know basis
• Regular review of our information collection, storage, and processing practices
• Use of PCI-DSS compliant third-party payment processors for all financial transactions

While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to be cautious about the information you share online.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including:

• The duration of our contractual relationship with you
• The period required to comply with applicable legal, tax, and regulatory obligations
• The period necessary to resolve disputes or enforce our agreements
• Any period you have consented to for specific purposes such as marketing communications

When your personal information is no longer required, we will securely delete or anonymise it in accordance with our data retention schedule and applicable law. You may request deletion of your data at any time by contacting us at support@incubategrowth.agency, subject to any legal retention requirements that may apply.

Our website uses cookies and similar tracking technologies to enhance user experience, analyse site traffic, and support our marketing activities. Cookies are small text files stored on your device when you visit our website.

We use the following categories of cookies:

You may control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. For full details on how we use cookies, please review our Cookie Policy.

Our website and services are not directed to, and are not intended for use by, individuals under the age of 18. We do not knowingly collect, solicit, or process personal information from children under 18 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@incubategrowth.agency. Upon verification, we will take prompt steps to delete such information from our records.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on this page with the new effective date
• Where required by law, notify you directly via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

You should also review updates to our Terms of Service and Cookie Policy, which form part of the broader legal framework governing your use of our services.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out. We are committed to addressing all privacy-related enquiries promptly and transparently.