Our Terms of Service

Incubate Growth Agency is a growth marketing agency providing a comprehensive range of digital marketing services to businesses across multiple industries and continents. Our services include, but are not limited to, search engine optimisation (SEO), social media marketing, performance marketing (paid advertising), conversion rate optimisation (CRO), and WordPress web design.

We operate globally and serve clients across the United States, Canada, the United Kingdom, New Zealand, and Australia, as well as select markets across Africa, the Caribbean, and Europe.

These Terms of Service ("Terms") constitute a legally binding agreement between you — whether as an individual visitor, business owner, or authorised representative of a company — and Incubate Growth Agency. By accessing our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms in full.

You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit any other person's use or enjoyment of the website. The following activities are strictly prohibited:

We reserve the right to investigate and take appropriate legal or technical action against anyone who, in our sole discretion, violates these provisions — including reporting such activity to the relevant law enforcement or regulatory authorities.

Incubate Growth Agency provides bespoke digital marketing services tailored to the specific needs, goals, and budgets of each client. The following terms apply to all service engagements:

All content published on this website — including but not limited to text, graphics, logos, icons, images, videos, audio clips, digital downloads, and software — is the property of Incubate Growth Agency or our respective content licensors and is protected by applicable copyright, trademark, and intellectual property laws in all jurisdictions we operate in.

• You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of our website content without our express prior written permission.
• You may not modify or create derivative works based on our content without written authorisation.
• Incubate Growth Agency's name, logo, and all related product and service names, slogans, and trade dress are trademarks of Incubate Growth Agency. You may not use these marks without our prior written consent.
• Content created by Incubate Growth Agency on behalf of clients — including ad creatives, copy, and campaign assets — remains the intellectual property of Incubate Growth Agency until full payment has been received, at which point ownership transfers to the client as outlined in the relevant service agreement.

Any unauthorised use of our intellectual property may result in legal action. To request permission to use our content or brand assets, please contact us at support@incubategrowth.agency.

To the fullest extent permitted by applicable law, Incubate Growth Agency and its directors, employees, contractors, agents, and partners shall not be liable for any of the following arising out of or in connection with your use of our website or services:

• Indirect, incidental, special, consequential, or punitive damages of any kind
• Loss of profits, revenue, data, goodwill, or business opportunities
• Damages resulting from unauthorised access to or alteration of your data
• Any content posted, transmitted, or otherwise made available via our website by third parties
• Any interruption, suspension, or termination of our website or services

Our total aggregate liability to you in connection with any matter arising under or in relation to these Terms or your use of our services shall not exceed the total amount you paid to Incubate Growth Agency in the three (3) months immediately preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by applicable law.

Incubate Growth Agency reserves the right to terminate or suspend your access to our website, platform, or services — in whole or in part — at any time and without prior notice, if we determine in our sole discretion that you have:

• Breached any provision of these Terms of Service
• Engaged in conduct that is harmful, fraudulent, abusive, or disruptive to our business, staff, or other users
• Failed to make payments due under an active service agreement
• Provided false, misleading, or fraudulent information in connection with your use of our services
• Violated any applicable law or regulation in connection with your use of our website or services

Upon termination, your right to use our website and services will immediately cease. Any provisions of these Terms that by their nature should survive termination — including intellectual property rights, limitation of liability, and dispute resolution — shall continue to apply.

Clients wishing to voluntarily terminate a service agreement must provide written notice in accordance with the notice period specified in their individual contract.

Our website may contain links to third-party websites, platforms, tools, or resources that are not owned or controlled by Incubate Growth Agency. These links are provided for your convenience and informational purposes only.

We have no control over the content, privacy policies, practices, or terms of any third-party websites and accept no responsibility or liability for them. The inclusion of any link on our website does not imply our endorsement, sponsorship, or recommendation of the linked site or its content.

We strongly recommend that you review the privacy policy and terms of service of any third-party website you visit via a link on our site. Your use of any third-party website is entirely at your own risk.

Your use of our website and services is also governed by our Privacy Policy and Cookie Policy. These documents form an integral part of our overall legal framework and should be read together with these Terms of Service.

Our Privacy Policy explains how we collect, use, store, and protect your personal information. Our Cookie Policy explains how we use cookies and similar tracking technologies on our website and how you can manage your preferences. By continuing to use our website, you acknowledge that you have read and understood both policies.

These Terms of Service and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which you reside or primarily access our services, as follows:

Where disputes arise, both parties agree to first attempt to resolve them in good faith through direct negotiation before pursuing formal legal proceedings.

Incubate Growth Agency reserves the right to update, modify, or replace any part of these Terms of Service at any time to reflect changes in our practices, legal obligations, or for other legitimate operational reasons.

When material changes are made, we will:

• Update the "Last Updated" date prominently at the top of this page
• Post the revised Terms on this page with the new effective date
• Where required by applicable law, notify affected clients directly via email

Your continued use of our website or services after any changes have been posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of our website and services and notify us accordingly.

We encourage you to review these Terms periodically, along with our Privacy Policy and Cookie Policy, to stay informed of any updates that may affect you.

If you have any questions, concerns, or requests relating to these Terms of Service, or if you believe that any of our practices are inconsistent with these Terms, please do not hesitate to contact us. We are committed to addressing all enquiries promptly and transparently.